88big FAQ

No. We at 88big allow one account per person. Opening multiple accounts using the same email, phone number, identity document, or payment method violates our terms. If we detect duplicate accounts, we may suspend or close all related accounts and forfeit any balance.

This policy protects all users from fraud and abuse. If you need to close an old account and open a new one, contact our support team first. They will help you close the old account properly before you open a new one.

To reset your password on 88big, go to the login page and click "Forgot your password?" Enter your username or email address. We will send a reset link to your registered email. Click the link, follow the on-screen steps, and create a new password.

If you no longer have access to your registered email, contact our support team. They will verify your identity using your phone number and ID document, then help you regain access to your account.

If you believe someone else has accessed your 88big account without permission, change your password immediately and contact our support team right away. Describe what you noticed (unexpected login activity, unfamiliar transactions, changed account details). Our team will review your account, freeze it if needed, and help you secure it.

We recommend enabling two-factor authentication on your account and using a strong, unique password. Never share your password or login details with anyone, including 88big staff.

Yes. We at 88big accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. Go to the deposit page, select "Bank Transfer," and choose your bank. We will show you the account details and a reference number. Transfer the amount from your bank account to our account using your bank's app or online platform.

Bank transfers typically settle within one to two business hours on weekdays. On weekends and public holidays (including Idul Fitri, Idul Adha, Imlek, and Nyepi), processing may take longer. Your 88big balance updates as soon as we receive and verify the transfer.

To deposit via local payment, online payment, or e-wallet on 88big, go to the deposit page and select your payment method. Enter the amount and follow the on-screen instructions. You will be redirected to the payment app to confirm the transaction. Once you approve it, the funds appear in your 88big account within seconds.

All mobile banking, local payment, and online payment transactions on 88big are instant. No fees are charged by us—your payment app may apply its own processing fees. Check your payment app's balance or transaction history to confirm the withdrawal.

To open a support ticket on 88big, log in to your account and navigate to the Support or Help section. Click "Open a ticket" and select the category that matches your issue (payment, game rule, account security, etc.). Describe your issue clearly and attach any relevant screenshots or transaction IDs.

Our support team reads all tickets in the order received. We aim to respond within one business day on weekdays. Include your account username, the date and time of the issue, and any relevant details so we can investigate quickly and accurately.

We at 88big offer four main game categories: sportsbook (football tournaments including Liga 1 and Piala AFF, badminton, MotoGP, and other live sports), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, streamed from our studio), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Each category has its own game lobby. Browse by sport, league, or game title to find what you're looking for. New games and markets are added regularly; check the "New" section or contact our support team to learn about the latest additions.

Free bets and free spins are promotional offers we at 88big may provide to new or existing users. Free bets are credits you can use to place a wager on sports or live-dealer games without using your own balance. Free spins are credits to spin a slot game without paying.

When you receive a free bet or free spin offer, it appears in your account under "My Offers" or "Promotions." Check the terms of each offer—they may have expiry dates, minimum odds, or specific game restrictions. Use them within the stated period, or they may expire.

To open a support ticket on 88big, log into your account and go to the Help or Support section. Click "Open a ticket," select the issue category (account, payment, game rules, security), and describe your problem. Attach screenshots or transaction details if relevant.

Our support team processes tickets in order of receipt. We reply within one business day on weekdays. For urgent account security issues, mark your ticket as "Urgent" so our team prioritizes it. Include your username and contact phone number so we can reach you if needed.

Yes. Before your first withdrawal on 88big, we require identity verification (KYC). Go to your Account Settings, select "Verification," and upload a clear photo of your national ID, driver's license, or passport. We will review it within one business day.

This protects you and our platform from fraud. It is also required by anti-money-laundering law. Once approved, you can withdraw funds to your registered bank account or mobile wallet. If your document is rejected, contact our support team to resubmit or for guidance.